Hearing Country Voices Research Partnership Report no. 10. Prepared by the Centre for Social Impact 

How can country community service workers work within interprofessional teams to provide co-ordinated and therapeutic support and services to people with complex needs? The study found that relationships were central: relationships with clients, between services, between workers and in measuring outcomes. Staff training and support were identified as crucial elements for staff satisfaction, staff retention and ultimately, client outcomes.

Mackenzie C. and Goodwin-Smith I. (2019) ”To do this job you have to have the heart for it”: What would optimise current practice to support the best outcomes for country people living with multiple and complex needs?. Hearing Country Voices Research Partnership Report no. 10. Centre for Social Impact. Flinders University. Adelaide